1. Introduction
kno99 ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use the kno99 online gaming platform located at https://kno99.cam and any associated mobile applications, services, or features (collectively, the "Service").
This Privacy Policy applies to all users ("you," "your") of the kno99 Service who are residents of Indonesia. By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue use of the Service.
kno99 operates as an online gaming platform offering sports betting, live casino games, slot machines, and lottery services including togel (Indonesia's traditional numbers lottery) to Indonesian residents aged 21 years and older. We are committed to compliance with applicable Indonesian data protection laws and international best practices for personal data security.
2. Information We Collect
2.1 Information You Provide Directly
When you register for a kno99 account or use our Service, we collect the following personal information that you provide directly:
- Account Registration Information: Full legal name, date of birth, gender, residential address (street, city, province, postal code), email address, mobile phone number, username, and password.
- Identity Verification (KYC) Information: Copies of government-issued identification documents (Indonesian National Identity Card/KTP), proof of address documents (utility bills, bank statements), selfie photographs for facial verification, and any other documents required for identity verification and age confirmation.
- Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), payment method preferences, transaction history including deposits and withdrawals.
- Communication Data: Content of messages, emails, live chat conversations, and support tickets you send to our customer service team, as well as your preferences for receiving marketing communications.
- Voluntary Information: Any additional information you choose to provide through surveys, contests, promotions, or feedback forms.
2.2 Information Collected Automatically
When you access or use the kno99 Service, we automatically collect certain technical and usage information:
- Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information.
- Log Data: IP address, access times and dates, pages viewed, links clicked, referring/exit pages, search queries within the platform.
- Gaming Activity: Bets placed (type, amount, time, outcome), games played, session duration, betting patterns, favorite games, balance history, bonus usage, jackpot participation.
- Location Information: Approximate geographic location derived from IP address to verify you are accessing the Service from within Indonesia and to comply with geo-restriction requirements.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior, preferences, and interactions with the Service. See Section 8 (Cookies) for detailed information.
2.3 Information from Third Parties
We may receive information about you from third-party sources including:
- Payment Providers: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to verify deposits and process withdrawals.
- Identity Verification Services: Verification results from third-party KYC service providers used to confirm your identity and age.
- Game Providers: Game play data, results, and statistics from third-party game suppliers and sports data providers.
- Fraud Prevention Services: Risk assessment data from fraud detection and prevention services to protect against fraudulent activity.
3. How We Use Your Information
kno99 uses your personal information for the following purposes:
3.1 Service Provision and Account Management
- Create, maintain, and manage your kno99 account
- Process your registration and verify your identity, age, and eligibility
- Enable you to place bets, play games, and participate in lottery draws
- Process deposits and withdrawals through your chosen payment methods
- Calculate and distribute winnings to your account
- Maintain your transaction history and betting records
- Administer bonuses, promotions, VIP programs, and loyalty rewards
- Provide customer support and respond to your inquiries
3.2 Legal Compliance and Security
- Comply with Indonesian legal and regulatory requirements including anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
- Verify your age to ensure compliance with the 21+ age restriction
- Detect, prevent, and investigate fraud, abuse, security incidents, and prohibited activities
- Enforce our Terms and Conditions and other policies
- Respond to law enforcement requests and legal processes
- Protect the rights, property, and safety of kno99, our users, and the public
3.3 Service Improvement and Analytics
- Analyze usage patterns and user behavior to improve the Service
- Develop new features, games, and betting markets
- Conduct research, testing, and statistical analysis
- Monitor and analyze platform performance and technical issues
- Personalize your experience based on your preferences and activity
3.4 Marketing and Communications
- Send promotional materials about new games, special offers, bonuses, and events (with your consent)
- Provide updates about your account, transactions, and important changes to the Service
- Deliver personalized recommendations based on your gaming preferences
- Conduct surveys and request feedback about the Service
3.5 Responsible Gaming
- Monitor gaming activity to identify signs of problem gambling
- Implement and enforce deposit limits, session limits, and self-exclusion requests
- Provide responsible gaming tools and resources
- Contact users showing concerning gambling patterns to offer support
4. Legal Bases for Processing (Indonesian Context)
Under Indonesian data protection principles and international standards, kno99 processes your personal information based on the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfill our contract with you (the Terms and Conditions) and provide the gaming services you requested.
- Legal Obligation: Processing is required to comply with Indonesian laws, including age verification, identity confirmation, anti-money laundering requirements, and tax obligations.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and responsible gaming initiatives, provided these interests do not override your privacy rights.
- Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
5. How We Share Your Information
kno99 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:
5.1 Service Providers
We share information with trusted third-party service providers who perform functions on our behalf:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
- Identity Verification Services: KYC and age verification providers to confirm your identity and eligibility.
- Game Suppliers: Third-party game providers and sports data suppliers to deliver gaming content and settle bets.
- Technology Providers: Cloud hosting services, content delivery networks (CDNs), email service providers, customer support platforms, analytics tools.
- Fraud Prevention Services: Risk assessment and fraud detection providers to protect against fraudulent activity.
- Marketing Platforms: Email marketing services and analytics platforms (only if you have consented to marketing communications).
All service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorize.
5.2 Legal and Regulatory Authorities
We may disclose your information to Indonesian government authorities, regulatory bodies, law enforcement agencies, courts, or other third parties when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms and Conditions or investigate violations
- Detect, prevent, or address fraud, security, or technical issues
- Protect the rights, property, or safety of kno99, our users, or the public
- Respond to claims or legal proceedings
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the Service before your information is transferred and becomes subject to a different privacy policy.
5.4 With Your Consent
We may share your information with other third parties when you have given explicit consent for such disclosure.
6. Data Security
kno99 takes the security of your personal information seriously and implements a comprehensive range of technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction:
6.1 Technical Security Measures
- Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (256-bit encryption). Sensitive data stored in our databases is encrypted at rest.
- Secure Infrastructure: Our servers are hosted in secure data centers with redundant systems, fire suppression, climate control, and 24/7 monitoring.
- Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis. All access is logged and monitored.
- Firewalls and Intrusion Detection: Network firewalls and intrusion detection systems monitor and prevent unauthorized access attempts.
- Regular Security Testing: We conduct regular vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses.
- Secure Payment Processing: Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.
6.2 Organizational Security Measures
- Employees and contractors with access to personal data are bound by confidentiality obligations
- Regular security awareness training for all staff members
- Incident response procedures to address potential data breaches quickly
- Background checks for employees with access to sensitive information
- Data minimization practices to collect and retain only necessary information
6.3 Your Security Responsibilities
While we implement robust security measures, you also play a critical role in protecting your account:
- Create a strong, unique password and never share it with anyone
- Enable two-factor authentication if available
- Log out of your account after each session, especially on shared devices
- Never share your account credentials via email, phone, or messaging
- Be cautious of phishing attempts and only access kno99 through official channels
- Keep your device and antivirus software up to date
- Notify us immediately if you suspect unauthorized access to your account
Despite our best efforts, no method of transmission or storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
7. Data Retention
kno99 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:
- Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with kno99.
- Closed Accounts: After you close your account, we retain certain information for up to 7 years to comply with Indonesian legal requirements, including financial record-keeping, anti-money laundering obligations, tax regulations, and potential legal claims.
- Transaction Records: Betting history, financial transactions, and game play records are retained for 7 years in accordance with Indonesian financial record-keeping requirements.
- Identity Verification Documents: KYC documents are retained for 5 years after account closure as required by anti-money laundering regulations.
- Marketing Data: If you opt out of marketing communications, your contact information is retained only to honor your opt-out preference and prevent future contact.
- Technical Logs: Server logs and access logs are typically retained for 12 months for security monitoring and troubleshooting purposes.
After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical and analytical purposes.
8. Cookies and Tracking Technologies
kno99 uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.
8.1 Types of Cookies We Use
- Essential Cookies: Required for the Service to function properly. These enable core features like account login, session management, and secure transactions. You cannot opt out of essential cookies.
- Performance Cookies: Collect anonymous data about how visitors use the Service, helping us identify technical issues and improve performance.
- Functionality Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
- Analytics Cookies: Help us understand user behavior, popular features, and traffic sources through services like Google Analytics.
- Advertising Cookies: Track your browsing activity to deliver relevant promotional content and measure campaign effectiveness (only with your consent).
8.2 Managing Cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling essential cookies may prevent you from using certain features of the Service. To manage cookies:
- Use your browser settings to block or delete cookies
- Use browser extensions or privacy tools to control tracking
- Opt out of analytics tracking through Google Analytics opt-out tools
9. Your Privacy Rights
As a kno99 user, you have the following rights regarding your personal information:
- Right of Access: You can request a copy of the personal information we hold about you, including details about how we use it and who we share it with.
- Right to Rectification: You can request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings.
- Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements. Note that we may need to retain certain information for legal compliance even after account closure.
- Right to Restriction: You can request that we limit the processing of your personal information under certain circumstances (e.g., while we verify accuracy of disputed data).
- Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format to transfer to another service provider.
- Right to Object: You can object to processing of your personal information for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you can withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided in Section 13 (Contact Us). We will respond to your request within 30 days. We may request additional information to verify your identity before processing your request.
10. International Data Transfers
Your personal information is primarily stored on servers located within Indonesia. However, some of our service providers and technology partners may be located outside Indonesia, which may involve transferring your data to countries with different data protection standards.
When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by Indonesian authorities
- Ensuring the recipient country provides adequate data protection
- Implementing additional security measures for cross-border transfers
11. Children's Privacy
The kno99 Service is strictly intended for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21 years of age. If you are under 21, you must not access, register, or use the Service.
If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete that information from our systems. If you believe we may have information from or about a minor, please contact us immediately at [email protected].
12. Changes to This Privacy Policy
kno99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Service features. When we make material changes, we will:
- Update the "Last Updated" date at the top of this Privacy Policy
- Notify you via email to your registered email address
- Display a prominent notice on the Service homepage
- Request your consent if required by law
Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how kno99 handles your personal information, please contact us through the following channels:
- Email: [email protected] (for privacy-specific inquiries) or [email protected] (for general support)
- Live Chat: Available 24/7 on our website for immediate assistance
- WhatsApp: +62 812-3456-7890 (available 08:00-24:00 WIB)
- In-App Messaging: Send a message through your account dashboard
We aim to respond to all privacy inquiries within 48 hours during business days. For complex requests (e.g., data access, deletion requests), we will provide a full response within 30 days as required by law.
14. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Indonesia. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of Indonesian courts.